Frequently Asked Questions

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TalktoAngel is an online mental health and holistic wellbeing platform. TalktoAngel offers complete online therapy and counselling, give valuable information on mental health, and work with different organisations to meet objectives. We provide one-on-one sessions by different modes (phone, video or messaging) with our expert group of psychologists, counsellors and cognitive-behaviour experts.
The fee for each session on TalktoAngel varies according to the therapist you choose. You can view the fee charged by each therapist on their profile. Please note that you need to be logged in to check the fee.
We accept online payments through all major credit cards, debit cards, net-banking, UPI and wallets. We unfortunately, do not accept cash, cheques, demand drafts or any bank transfers.
Absolutely! You can buy multi-session packages that offer you a lower cost for each session. These packages are available to you at the time of booking an appointment with the therapist. Please note these packages bought by you would be credited in your TTA e-wallet as an equivalent amount.
All sessions can be rescheduled. The rescheduling charges depend on the time of the rescheduling in connection to the session’s begin time:
  • If you reschedule your appointment with more than 12 hours of your confirmed session time; there will be no additional charge for rescheduling. However, sessions have to be booked again to another date within 15 months of the initial booking to avail the refund in TTA e-wallet.
  • If you reschedule your appointment with less than 12 hours of your confirmed session time; you won’t be eligible for the refund as the therapist would have blocked this time and will not be able to see another customer at such short notice. We would be pleased to make a fresh booking for you after cancelling your current session. You won’t be eligible for any refund on the cancelled session. You will have to incur the full session fee for the next session.
We regard your time and opportunity to offer you timely and better quality health care. In case of some unanticipated conditions, if the therapist is unavailable for your booked session, you are qualified for a reschedule with no extra cost or a complete refund for that session. To learn more, please visit our Cancellation & Refund Policy.
Service outages can occur. If the technical difficulties arise at our end and result in you losing more than 65% of the session duration, you will be eligible for a 100% refund in TTA e-wallet. This refund in TTA e-wallet can be used to book a session or claim a cash refund for this refund at a later point, within 15 months of the date of the initial booking. If the lost time is between 30% and 65% of the session duration, you will be eligible for a refund of 50% of the session fee in TTA e-wallet. This refund in TTA e-wallet can be used to book a session or claim a cash refund for this refund at a later point, within 15 months of the date of the initial booking. If in case the lost time is less than 30% of the session duration, you will not be eligible for a refund. The cash refund will be processed within 3 working days. Please note that it might take longer for the amount to get credited in your bank account depending on the processing bank. Refunds are usually processed automatically. In case your refund is not processed, you can raise a request for the refund either by going to report a problem section on our website or by writing to us at accounts@talktoangel.com or by calling us at +91 – 11 2808 4836. In case of technical problems like power outages or poor bandwidth at your end, the refund would not be considered as the therapist would have blocked this time and will not be able to see another customer at such short notice.
TTA e-wallet is a digital wallet provided to you by TalktoAngel using which you can do transactions on our platform. The amount in the wallet consists of three components. Amount in TTA e-wallet = Money + Credits – Debits. Money is the amount added by you through the add money option in the e-wallet. Credits are received either through refunds made on cancellation of sessions or through awards provided by TalktoAngel. Debits could be any payments made to us for any purpose. Please note that any amount in the TTA e-wallet can only be used for our services and not anywhere else.
Fully secured! We use two of the latest and advanced payment gateways called PayTM and Razorpay, which uses multiple encryption keys methods to provide safe and trusted payment. We don’t save any financial information except transaction history. We also send you every payment and refund information through email.
At TalktoAngel, we go to great lengths to ensure that your personal data is 100% secure. All the communication between you and your therapist is encrypted. To learn more, please visit our Privacy Policy.
You register with TalktoAngel using your email address and we request your name and telephone number at the time of booking a session for maintaining additional contact via phone and SMS when needed. When you respond to the assessment tools that your therapist shares with you during the process of therapy or counselling, we retain your assessment reports. All information you provide is encrypted and hence, secured.
We use your contact details to send you reminders and notifications for upcoming appointments, cancelled appointments, recommended assessments, and relevant articles on our blog. We use your anonymised data to understand behavioural trends across our services and users. This process does not use any identifiable data and therefore, your identity is not revealed to anyone as part of the analysis.
No, to ensure the privacy and security of data, none of the video or voice sessions is recorded. The session would be strictly between you and your therapist and no one will have access to the session.
We aspire to give a seamless experience for our customers. For the best use of our platform and services, the following specifications are recommended:

Item

Recommended

OS

Windows 7 or later

Browser

IE 9 or higher, Chrome 11 or higher

Flash

10.3 or higher

CPU

2.3GHz

RAM

2GB

Webcam

VGA

Audio

Headphone and microphone with noise cancellation

Internet Connectivity

Bandwidth of 2Mbps

Other

JavaScript and Cookies enabled

Absolutely! TalktoAngel website is accessible from mobile and tablet devices and is compatible with all internet browsers.
It is a simple 3 step process mentioned below:-
  • Search therapists of your choice
  • Select mode of therapy and suitable time slot
  • Start session after making payment